Contact Us
Have questions or need assistance? Get in touch with our team.
Response Time
We typically respond within 2 business days
Monday–Friday, 9am–5pm EST
Support
Member support for urgent matters
Available by appointment
Send us a Message
Use the form below to send us a message. We'll get back to you as soon as possible.
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Common Questions
What's the best way to reach you?
Email is the best way to contact us. Use the form above or email us directly. We respond to all inquiries within 2 business days.
How do I report a technical issue?
Select "Technical Support" from the subject dropdown in the contact form. Please provide as much detail as possible about the issue, including what browser you're using and what you were trying to do.
Can I schedule a call with someone on your team?
Yes. Please mention in your message that you'd like to schedule a call. Include your preferred times, and we'll get back to you with availability.
Who manages the family tree?
The family tree is managed by family members who volunteer their time. If you have contributions or updates, please use the census records form or contact us through this page.